Sales Inquires

For contact information regarding all of our current sites click here

For existing Losani Homeowners, please contact your Sales Representative for questions


Head Office

Map
  • 430 McNeilly Road, Suite 203
    Stoney Creek, Ontario
    L8E 5E3
Phone
  • 905.561.1700
    1.866.4.Losani
Hours
  • Monday to Friday
    8:30am - 5:00pm
Fax
  • 905.643.9308

Emergencies

Phone
  • 905.561.1700
    1.866.4.LOSANI
    press 9 when prompted

Warranty & Post Closing

Email your Customer Service Representative and be sure to include your lot number and community

Email

Design Centre

Email our Design Centre if you have questions about your design appointment or selections. Be sure to include your lot number and community

Email

Customer Experience

Email us if you have questions about your customer experience. Be sure to include your lot number and community

Email
Personal Information
  • Ernesto Spadafora Director, Human Resources & Customer Experience
Personal Information
  • Chelsea Mogridge Sales Manager

Sales Centres

Speak to one of our Sales Representatives to get details about product availability and pricing.

Ancaster Woodlands

Woodlands

Ancaster

ancasterglen@losanihomes.com

905.574.3038

Sales Centre

By Appointment Only
 

View on google maps
Hamilton Fallingwaters

Fallingwaters

Hamilton

fallingwaters@losanihomes.com

905.574.3038

Sales Centre

By Appointment Only
 

View on google maps
Ancaster Astoria Grand

Astoria Grand

Ancaster

ancasterglen@losanihomes.com

905.574.3038

Sales Centre

By Appointment Only
 

View on google maps
Ancaster Augusta Encore

Augusta Encore

Ancaster

ancasterglen@losanihomes.com

905.574.3038

Sales Centre

By Appointment Only
 

View on google maps
Madison at Central Park

Madison

Hamilton

centralpark@losanihomes.com

905.393.4327

Sales Centre

Sat & Sun 12pm – 5pm,
Mon – Wed 2pm – 7pm

View on google maps
Vista Ridge

Vista Ridge

Beamsville

vistaridge@losanihomes.com

289.566.8757

Sales Centre

Sat & Sun 12pm – 5pm,
Mon – Thurs 2pm – 7pm

View on google maps
Simply Grand

Simply Grand

Paris

simplygrand@losanihomes.com

905.643.1383

Sales Centre

By Appointment Only
 

View on google maps
Lincoln Estates

Lincoln Estates

Beamsville

vistaridge@losanihomes.com

289.566.8757

Sales Centre

Sat & Sun 12pm – 5pm, Mon – Thurs 2pm – 7pm

View on google maps

Join the Losani Team

Steeped in a tradition of honesty and excellence, Losani Homes opened its doors as a builder in 1976. Losani Homes has been long renowned for its award-winning designs, meticulous workmanship and exceptional customer service. Losani Homes is an award-winning residential builder and developer as well as a commercial contractor in the Golden Horseshoe area. We pride ourselves on quality craftsmanship, excellence and innovation. Our tradition of quality and excellence is not only reflected in the homes and communities that we build, but our team members as well.

We are proud to hold our status as one of Canada's Best Managed Companies, Platinum Member. Being one of Canada's Best Managed Companies is a testament to the dedication and superior skill set of the Losani Homes team. By ensuring we employ the best team in all fields of our business, we are able to provide our customers with the best experience possible. If you are looking for a challenging and rewarding career with Losani Homes, please feel free to apply to the positions that interest you by sending your cover letter and resume to careers@losanihomes.com

Service Desk Technician 2017-12-04

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Read More Service Desk Technician CareersService Desk Technician Careers
Job Responsibilities:
Strategy & Planning
• Alert management to emerging trends in incidents.

Acquisition & Deployment
• Deploy pre-packaged software using distribution tools and processes as requested by end users.

Operational Management
• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and elicit problem details from service desk end users.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure an incident has been adequately resolved.
• Develop help sheets and FAQ lists for end users.
• Contribute to technician knowledgebase as needed
• Reinforce SLAs to manage end-user expectations.
• Provide suggestions for continual improvement.
• Conduct inventory of equipment and software
• Other duties as required

Knowledge, Skills, & Abilities:
• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Certifications in CompTIA A+, Microsoft, Vmware are and asset.
• Knowledge of basic computer hardware
• Experience with desktop and server operating systems, including Windows 7 and up, Windows 2008R2 and up.
• Extensive application support experience with Office suite, MFPs, managed antivirus solutions.
• Working knowledge of a range of diagnostic utilities.
• Familiarity with the fundamental principles of ITIL.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Exceptional written and oral communication skills.
• Knowledge of report building tools such as Crystal reports, SSRS and PowerBI as an asset
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Valid driver’s license and vehicle
• Travel to sites as required


To apply for this position, please email your resume and cover letter to careers@losanihomes.com