Customer Care - Home Maintenance

So you've just moved into your brand new home.  What should you do now?

One of the most important things to remember is that you are responsible for certain routine maintenance items to keep you house functioning properly. These tasks tend to be relatively simple. For instance, many types of heating and air conditioning systems contain filters to remove dirt and dust from the air.These filters should be changed on a regular basis.

Cleanliness is a factor that will make your home last longer and work better.  Dust and dirt, if allowed to accumulate, can harm the finishes on blinds, cabinets, countertops, floors, sinks, tubs, toilets, walls, tiles and other items.  If dirt does accumulate, make sure to clean it with a substance that does not scratch or damage the finishes.

On the outside of your home, make sure that gutters and downspouts do not get clogged with leaves or other objects.  The exterior of your house if built to withstand exposure to the elements, but a periodic cleaning will improve the appearance and, in many instances, prolong the life of siding and other exterior products. 

When you bought your home, you received a warranty from us.  This warranty applies to problems related to the construction of the home, but it does not apply to problems that arise because of failure to perform routine maintenance.  Also, some items, such as appliances, may be covered by manufacturers' warranties.

You should fully familiarize yourself with the terms of the warranty policy. You should not wait to read your warranty until a problem arises.